Account Manager

• Own the business relationship for a portfolio of Solitics customers
• Protect revenue, grow accounts, and ensure each customer has one coordinated business plan
• Own account plans covering stakeholders, decision-makers, objectives, opportunities, risks, and renewal dates
• Build relationships with executive sponsors and budget owners
• Lead renewal and expansion discussions and maintain an accurate portfolio forecast
• Remove executive-level obstacles such as missing sponsorship, unclear ownership, or budget gaps
• Lead recovery plans for at-risk accounts and assign actions to relevant teams
• Own new-brand and new-entity opportunities within existing customers together with Sales
• Coordinate with Customer Success, Customer Project Management, Delivery & Support, and Sales
• Raise business urgency for cross-functional work and join business-critical or executive communications when needed