Account Manager

• Own and evolve Oyster’s global network of external payroll partners and core compliance providers
• Serve as subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners
• Oversee end-to-end payroll delivery workflows, cut-off calendars, variance analysis, GTN calculations, statutory filings, and failure modes
• Monitor partner SLA compliance, data payload delivery, payroll cut-off adherence, capacity, readiness, and processing controls
• Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans
• Hold partners accountable for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes
• Manage the vendor relationship lifecycle from selection and onboarding through transition, consolidation, or exit
• Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability
• Establish and monitor KPIs, SLAs, scorecards, remediation plans, and performance baselines
• Lead executive business reviews and performance discussions with partner leadership
• Translate performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership
• Conduct vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking
• Build relationships with external partner leadership teams and lead commercial negotiations, renewals, pricing, remedies, and service changes
• Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication
• Identify and onboard new partners to strengthen global coverage and capabilities
• Advise internal teams and guide partner selection based on customer needs and business priorities
• Maintain secondary oversight of Health & Safety and Compliance vendor relationships
• Coordinate cross-functional responses to critical operational issues and drive end-to-end resolution
• Audit and refine workflows, documentation, knowledge management, automation, and AI-enabled reporting
• Analyze ticket trends and queries to identify systemic issues and create preventative resources
• Lead People Services and cross-functional projects supporting Oyster’s mission

Senior Vendor Relationship Manager

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly to client leadership on performance and risks
• Negotiate SLAs, KPIs, rates, scope, MSAs, SOWs, and amendments with clients and internal Legal and Finance teams
• Secure headcount, hiring priority, tooling, and training capacity
• Turn requests into scoped, costed, and staffed workstreams
• Handle missed SLAs, escalations, and requests the company will not take on
• Set up new teams, including hiring, training, QA, reporting, and go-live
• Grow language and time-zone coverage across hubs as clients enter new markets
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Conduct root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Build team-lead and supervisor structures, manage attrition and engagement, and develop successors

Key Account Manager, Global

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly to client leadership on performance and risks
• Negotiate SLAs, KPIs, rates, and scope with clients
• Work with Legal and Finance on MSAs, SOWs, and amendments
• Secure internal headcount, hiring priority, tooling, and training capacity
• Turn vague client requests into scoped, costed, and staffed workstreams
• Handle missed SLAs, escalations, and requests the company will not take on
• Set up new teams from zero, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across company hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Lead root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Build team lead and supervisor layers
• Manage attrition and engagement targets
• Develop at least one successor for the account

Account Manager jobs in Slovakia

Senior Vendor Relationship Manager

Key Account Manager, Global

Key Account Manager – Global