Account Representative

• Develop and propose solutions to prevent customers from becoming further past due and help bring accounts current
• Develop and propose solutions to cancel or stop vehicle repossessions
• Contact customers behind on car payments consistently, efficiently, and lawfully
• Work professionally and respectfully with customers to bring and keep accounts current
• Keep customer contact and vehicle information up to date
• Support additional customer service requests
• Handle inbound and outbound customer phone calls through the phone system
• Use the call model to set up promises that bring accounts current and/or cancel repossessions
• Process one-time and recurring payments over the phone
• Identify additional contact or vehicle information while speaking with customers
• Receive and act upon ongoing performance feedback
• Perform other duties as assigned

Explore Account Solutions Representative at Credit Acceptance. Review requirements and application details.