Account Representative

• Deliver excellent customer experience with each customer contact
• Support Company products and initiatives using professional judgment
• Review account history to understand customers’ financial situations and determine effective actions to mitigate loss
• Follow Ford Credit policies and guidelines to ensure consistent, quality service
• Act as a Ford Credit brand ambassador while resolving sensitive financial situations with empathy, firmness, and professionalism
• Manage a high volume of inbound and outbound calls in a fast-paced environment
• Participate in team meetings, share insights, and collaborate with colleagues
• Give and receive constructive feedback from peers and supervisors
• Take on new tasks and adapt to changes supporting Ford Credit and organizational goals
• Use company email and internet access according to established policies

Explore Account Services Representative at Ford Motor Company. Review requirements and application details.