Account Representative

• Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
• Develop and propose solutions to cancel or stop vehicle repossessions
• Contact customers behind on car payments through inbound and outbound calls
• Work professionally and respectfully with customers to bring and keep accounts current
• Keep customer contact and vehicle information up to date
• Handle customer service requests, including processing one-time and recurring payments over the phone
• Use the call model to set up promises that bring accounts current and/or cancel repossessions
• Receive and act upon ongoing performance feedback
• Remain compliant with company policies, processes, and legal guidelines
• Perform other duties as assigned

Explore Account Solutions Representative at Credit Acceptance. Review requirements and application details.