Account Representative

• Perform document processing and record keeping tasks associated with customer accounts
• Enter new account information
• Change information on existing accounts
• Record transactions
• Answer customer inquiries
• Receive, classify, consolidate and summarize documents and information
• Complete reports and provide administrative support
• Resolve customer problems
• Respond to customer requests for information
• Identify and resolve or escalate complex problems

Account Maintenance Representative

• Perform document processing and record keeping tasks associated with customer accounts
• Enter new account information and change information on existing accounts
• Record transactions
• Answer customer inquiries
• Receive, classify, consolidate and summarize documents and information
• Complete reports and provide administrative support
• Resolve customer problems and respond to customer requests for information
• Identify and resolve or escalate complex problems