Account Representative

• Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
• Develop and propose solutions to cancel or stop vehicle repossessions
• Contact customers behind on car payments consistently, efficiently, and lawfully
• Work professionally and respectfully with customers to bring and keep accounts current
• Keep customer contact and vehicle information up to date
• Support additional customer service requests
• Handle inbound and outbound customer phone calls for most of the workday
• Set up promises to pay to bring accounts current and/or cancel repossessions based on customer situations
• Process one-time and recurring payments over the phone
• Identify additional contact or vehicle information while speaking with customers
• Receive and act upon ongoing performance feedback
• Remain compliant with company policies, processes, and legal guidelines
• Perform other duties as assigned
• Meet department attendance requirements

Explore Account Solutions Representative at Credit Acceptance. Review requirements and application details.