Account Representative

• Execute client-driven initiatives within the Business Products Group and Client Services divisions
• Deliver customer support, respond to inquiries, and troubleshoot product and operational issues
• Oversee dealer-account operations
• Coordinate marketing programs and contracts
• Provide system support and operations
• Manage sales funds and validate claims
• Handle credit issuance, chargebacks, and post-audit resolution
• Drive business process improvements and develop Standard Operating Procedures
• Resolve complex operational challenges in compliance with departmental guidelines and Sarbanes-Oxley policies
• Report directly to a Supervisor or Manager

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Account Relations II Representative

• Execute client-driven initiatives and ensure operational excellence to maximize client satisfaction and growth within Wholesale and Retail sales channels
• Enter and maintain Account Promotional Funds (APFs)
• Track and manage budgets
• Reconcile sales funds and budgets
• Validate claims and supporting documentation
• Research and resolve chargebacks
• Meet with Sales, Product, and Credit teams
• Communicate with Dealers/Partners and internal Sales teams
• Issue credits
• Manage the overall financial and operational activities associated with assigned accounts
• Create urgent, time-sensitive pricing agreements ensuring correct pricing
• Validate and issue promotional credits
• Proactively identify credit issues, request supporting documentation, and resolve issues