Account Representative

• Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
• Develop and propose solutions to cancel or stop vehicle repossessions
• Contact customers behind on car payments consistently, efficiently, and lawfully
• Work professionally and respectfully with customers to bring and keep accounts current
• Keep customer contact information up to date
• Support additional customer service requests
• Handle inbound and outbound customer phone calls
• Use the call model to set up promises that help bring accounts current and/or cancel repossessions
• Process one-time and recurring payments over the phone
• Identify additional contact or vehicle information while speaking with customers
• Receive and act upon ongoing performance feedback
• Remain compliant with company policies, processes, and legal guidelines
• Perform other duties as assigned
• Maintain attendance as required by the department

Explore Account Solutions Representative at Credit Acceptance. Review requirements and application details.