Account Specialist

• Serve as the primary point of contact for customers and build strong, long-term, collaborative customer relationships
• Understand the relevant business agreements with customers and ensure compliance with them
• Develop and implement individual customer plans for product, color, and service requirements
• Communicate the value and benefits of Axalta products, colors, and services
• Analyze customer needs and make targeted use of internal resources
• Communicate in a structured manner, conduct regular customer visits, and maintain complete documentation in Salesforce (SFDC)
• Follow up on issues and provide guidance on process improvements
• Contribute to regional team objectives related to revenue, profitability, customer retention, and sales management
• Support SOPs and promote Axalta training programs and local performance groups
• Lead and coordinate paint conversion projects and involve the required sales resources
• Maintain and update customer and contact data in Salesforce (SFDC)
• Use SharePoint, Pitcher, Salesforce, and MS Office to increase productivity and improve communication