Account Specialist

• Contact new and existing clients (Agencies or Advertisers) via telephone, chat, and email daily.
• Identify sales opportunities and provide businesses with the best solution for their business goals.
• Improve client experience by driving optimal and appropriate product adoption.
• Manage a portfolio of SMB clients and grow revenue.
• Provide pre- and post-sales assistance for applicable products.
• Become an expert on clients' advertising solutions, identify trends, and solve problems.
• Provide product insights, feedback, and revenue trends based on product experience and advertiser feedback.
• Champion and produce success stories for advertisers who grow their business using the products.
• Use a variety of tools to communicate effectively and drive advertisers' business success.
• Perform other duties assigned by management and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

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