Account Specialist

• Sell tires for Michelin
• Build and maintain strong relationships with commercial clients
• Manage accounts end-to-end and coordinate internally to meet client needs
• Identify new business opportunities and expand the client base
• Use a consultative approach to recommend solutions aligned with client goals
• Track performance metrics and take action to ensure success
• Grow business, strengthen customer relationships, and drive portfolio growth and profitability

• Manage transactional and programmatic custom print projects, customer orders, and replenishment programs
• Serve as a primary point of contact for print customers throughout the order lifecycle
• Develop and present profitable customer quotes while maintaining targeted margin expectations
• Manage a pipeline of print opportunities and convert requests into sales
• Collaborate with Sales, Sourcing, Print Support, Suppliers, and other internal teams
• Resolve customer issues, identify root causes, and coordinate corrective actions
• Communicate proactively with customers during quoting, proofing, production, fulfillment, and delivery
• Analyze reports and performance metrics to increase sales, improve operational efficiency, and support customer retention
• Maintain accurate customer records, project details, and business intelligence documentation
• Recommend and help implement process improvements
• Support KPIs related to customer engagement, win rates, service levels, and sales performance
• Negotiate sales margins and work with suppliers to support customer and business objectives