Account Specialist

• Coordinate Content Services vendors to ensure proper execution of service requests
• Serve as a point of escalation and resolution for discrepancies and manage request prioritization
• Support capacity planning by providing forecast estimates
• Drive adoption of Nestlé’s internal Content Services solutions across Markets
• Ensure accurate execution, SLA adherence, and alignment with Nestlé global standards
• Review and validate feasibility based on Business inputs
• Ensure timely execution of operations and take action when problems arise
• Perform quality control checks against briefs and guidelines
• Collaborate with production teams and Content Services Accounts to manage workflow and expectations
• Educate Markets on standardized templates and GenAI tools
• Escalate premium creative needs to IMS leadership
• Coordinate projects from planning through implementation, including CGI-related projects
• Maintain operational documentation, processes, service catalogs, and briefs
• Liaise with the Content Services ecosystem, vendors, Markets, and Content Services Leads
• Facilitate weekly vendor operational reviews and track improvement actions through to adherence to service levels
• Serve as the central contact between Markets and IMS for issue resolution
• Review production outputs for compliance with briefs, usage rights, and brand guidelines
• Meet with Business and Market teams to gather demand and ensure Content Services prerequisites
• Identify knowledge gaps and propose targeted actions
• Run stakeholder and supplier operational reviews to drive continuous improvement

Account Specialist jobs in Philippines

eContent Account Specialist