Account Specialist

• Manage and develop a portfolio of VIP players through personalized communication
• Communicate with players via phone, email, WhatsApp, Telegram, and other approved channels
• Monitor player activity, deposits, engagement, and wagering to identify retention and growth opportunities
• Reactivate inactive players using approved retention and win-back strategies
• Create personalized offers, bonuses, cashback, free spins, and other rewards within approved budgets
• Manage daily VIP workflows and respond to player requests
• Improve player engagement, retention, and lifetime value through tailored campaigns and individual initiatives
• Track GGR, deposits, ARPPU, churn, and conversion metrics and translate insights into account strategies
• Maintain accurate player profiles, communication history, and activity notes in the CRM
• Collaborate with Team Leads, Support, Payments, Risk, and Fraud teams to resolve player issues
• Identify and escalate Responsible Gambling, AML, KYC, fraud, and other compliance concerns
• Meet individual KPIs and contribute to VIP team performance

Explore VIP Account Specialist, German Speaking at Stay Group. Review requirements and application details.