Accounts Receivable

• Contact customers by phone, email and/or written correspondence regarding past-due account balances
• Review account history, billing details, payment status and notes
• Explain balances, due dates, payment expectations and available resolution options
• Negotiate payment arrangements within approved guidelines
• Document collection activity, customer interactions, disputes and follow-up actions in appropriate systems
• Research account issues and work with internal teams to resolve billing discrepancies or payment concerns
• Monitor assigned accounts and follow up to drive resolution and reduce aging balances
• Escalate complex, sensitive or unresolved accounts according to established procedures
• Maintain compliance with company policies and applicable consumer collection regulations
• Support reporting needs, account reviews and process improvement efforts
• Meet individual and team productivity, quality and collection performance expectations
• Perform other duties as assigned

Accounts Receivable jobs in Maryland

Accounts Receivable Collector – Business-to-Consumer