Administration

• Support Personal Injury patients and coordinate PI, MedPay, attorney lien, insurance, and DOT examination workflows
• Assist with intake and coordination of new Personal Injury patients
• Collect accident, attorney, insurance, claim, case, and referral information
• Determine, obtain, document, and follow up on MedPay coverage and claim information
• Communicate with patients, attorneys, law offices, insurance adjusters, medical providers, and referral sources
• Request and track Letters of Protection, attorney liens, medical records, billing information, and missing documentation
• Handle inbound and outbound calls and provide regular business-hours and Saturday morning phone coverage
• Respond to new-patient inquiries, schedule patients, prioritize Personal Injury referrals, and follow up on missed calls and unscheduled leads
• Explain basic administrative processes and communicate professionally with patients in English and Spanish
• Perform insurance verification, insurance coordination, Workers' Compensation administrative support, and referral coordination
• Maintain accurate patient, insurance, attorney, claim, case, referral, and lead records
• Follow HIPAA and patient confidentiality requirements
• Escalate coverage, authorization, liability, or billing issues appropriately
• Conduct outbound calls, follow up on DOT examination inquiries, convert leads into appointments, and support business-development initiatives

Bilingual VA Medical Administrator – Personal Injury, MedPay

• Diseñar e implementar workflows en Jira Software y/o Jira Service Management
• Administrar esquemas de proyectos, campos, pantallas, permisos y notificaciones
• Desarrollar automatizaciones mediante Jira Automation
• Crear dashboards, reportes y filtros avanzados con JQL
• Documentar soluciones implementadas y capacitar usuarios cuando sea necesario
• Proponer mejoras continuas orientadas a eficiencia, automatización y cumplimiento de procesos
• Actuar con autonomía en requerimientos de complejidad media
• Escalar definiciones estratégicas o de gobierno al equipo

Administrador, Jira

• Manage third party applications used to support Mortgage Cadence products
• Administer Redis, RabbitMQ, Citrix XenApp, and Azure Service Bus
• Perform troubleshooting tasks
• Parse log files
• Patch third party products
• Perform a subset of server administration tasks

Senior Middleware Administrator

• Integrate, configure, validate, and maintain external information sources that support business decision-making.
• Manage the integration of databases and external information sources to strengthen business knowledge.
• Validate and maintain information quality using specialized tools and controls.
• Implement and optimize tools for master data management and integrity.
• Identify, analyze, and resolve incidents related to information sources.
• Monitor data consistency and reliability to ensure proper use in decision-making.
• Participate in continuous improvement initiatives to optimize data administration and management processes.
• Promote the use of analytical tools and emerging technologies to strengthen business capabilities.

Administration jobs in Colombia

Bilingual VA Medical Administrator – Personal Injury, MedPay

Administrador, Jira

Senior Middleware Administrator

Master Data Administrator