Administration

• Partner with client and internal teams to maintain long-term professional relationships
• Manage the CPI/LPI lender cycle and day-to-day operations
• Process and audit notices, certificates, premiums, images, client requests, queues, reports, and products
• Manage premium collection and refunds for timeliness and accuracy
• Serve as a subject matter expert for internal employees on CPI/LPI operational questions
• Identify, escalate, and manage program-impact tasks for client, sales, and loan servicing teams
• Answer questions, correct errors, resolve discrepancies, and address insurance coverage issues
• Track and report issues to management through resolution
• Research issues, determine root causes, and recommend process improvements
• Coordinate with internal teams to resolve significant issues
• Analyze loan-level indicators and client portfolio reporting
• Implement process changes with management
• Verify, key, and memo insurance information across vehicle, flood, windstorm, hazard, and other coverage types
• Update and compose loan histories based on research and documentation
• Meet productivity and quality goals and assigned workload expectations

Administration jobs in South Dakota

Lender Task Administrator