Administration

• Manage user identities, licenses, and groups using Azure AD and Microsoft 365 Admin Centers
• Administer Exchange Online, including mailboxes, distribution groups, mail flow rules, public folders, and anti-spam/malware policies
• Oversee SharePoint Online and OneDrive for Business sites, permissions, storage, and external sharing policies
• Configure and manage Microsoft Teams environments, policies, channels, apps, and integrations
• Implement and manage Microsoft Intune for device and application management
• Administer Azure AD Conditional Access, SSO, and MFA services
• Monitor and manage Microsoft 365 security features, including threat protection, DLP, and eDiscovery
• Provide Tier 2/3 technical support for Microsoft 365 services
• Diagnose and resolve account, mail flow, SharePoint, Teams, and device-management issues
• Collaborate with end-users and IT teams to support productive use of Microsoft 365 applications
• Implement security best practices and compliance policies
• Conduct security audits and maintain system integrity
• Monitor service health, security alerts, and audit logs
• Develop and maintain PowerShell scripts for provisioning, reporting, and license management
• Use Power Automate to streamline Microsoft 365 processes
• Create and maintain configuration, process, and troubleshooting documentation
• Help develop and deliver end-user training materials
• Participate in planning, testing, and deployment of new Microsoft 365 features and services
• Contribute to on-premises-to-cloud and tenant-to-tenant migration projects
• Evaluate and recommend technologies to improve the Microsoft 365 environment

M365 Administrator

• Manage user identities, licenses, and groups using Azure AD and Microsoft 365 Admin Centers
• Administer Exchange Online mailboxes, distribution groups, mail flow rules, public folders, and anti-spam/malware policies
• Oversee SharePoint Online and OneDrive for Business sites, permissions, storage, and external sharing policies
• Configure and manage Microsoft Teams policies, channels, apps, and integrations
• Implement and manage Microsoft Intune device and application management, compliance, and configuration profiles
• Administer Azure AD conditional access, SSO, and MFA
• Monitor and manage Microsoft 365 security features including threat protection, DLP, and eDiscovery
• Provide Tier 2/3 technical support for Microsoft 365 services
• Diagnose and resolve account, mail flow, SharePoint, Teams, and device-management issues
• Collaborate with end-users and IT teams
• Implement security best practices and compliance policies
• Conduct security audits and monitor service health, alerts, and audit logs
• Develop and maintain PowerShell scripts for provisioning, reporting, and license management
• Use Power Automate to streamline Microsoft 365 processes
• Create documentation and training materials
• Participate in planning, testing, and deploying Microsoft 365 features and services
• Contribute to cloud, tenant-to-tenant, and other migration projects
• Evaluate and recommend technologies and solutions for the Microsoft 365 environment