Administrative Assistant

• Manage case tracking activities, the case-management system, and associated billing processes
• Maintain accurate and timely case notes, records, and supporting information in the appropriate database
• Ensure resolved and confirmed incident records are closed before billing activities begin
• Coordinate with billing and sales support teams to ensure billing is completed accurately and efficiently
• Support case stakeholders with problem-solving activities during cyber incidents
• Partner with the Incident Coordination team to resolve partner and client challenges
• Track documentation and facilitate data transfers between the company and clients
• Provide professional and courteous service to internal teams, partners, clients, and other stakeholders
• Provide primary and ancillary administrative support to the Incident Response delivery team
• Report to the Sales Manager, Sales Management

Administrative Assistant jobs in Costa Rica

Cyber Administrative Assistant