Admissions Coordinator

• Answer all calls through appropriate call queues
• Resolve callers’ questions or route calls to the appropriate site or department
• Complete documentation in EMR and marketing systems related to calls
• Complete initial prescreening and determine appropriateness for scheduling based on exclusionary guidelines
• Schedule new and returning patients appropriately in the EMR system
• Complete follow-up duties to resolve outstanding issues and schedule LOCA for new or returning patients
• Complete outbound call duties related to calls or assigned tasks, including voicemails, faxes, web submissions, and team email monitoring
• Maintain performance against KPIs and performance/quality review measures
• No supervisory responsibilities

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