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Pyramid HealthcareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills while efficiently managing call workflows and documentation in EMR systems. Possesses knowledge of behavioral health and the ability to handle high-stress situations effectively.
Highest-signal resume keywords
EMR DocumentationCustomer Service ExperienceBehavioral Health KnowledgeTime ManagementCommunication Skills
About the role
Key responsibilities & impact- Answer all calls through appropriate call queues
- Resolve callers’ questions or route calls to the appropriate site or department
- Complete documentation in EMR and marketing systems related to calls
- Complete initial prescreening and determine appropriateness for scheduling based on exclusionary guidelines
- Schedule new and returning patients appropriately in the EMR system
- Complete follow-up duties to resolve outstanding issues and schedule LOCA for new or returning patients
- Complete outbound call duties related to calls or assigned tasks, including voicemails, faxes, web submissions, and team email monitoring
- Maintain performance against KPIs and performance/quality review measures
- No supervisory responsibilities
Requirements
What you’ll need- High School Diploma
- Strong communication skills, both written and verbal
- Ability to retain and recall knowledge as it relates to EMR and marketing applications, as well as behavioral health
- Exceptional interpersonal and rapport building skills, including well-developed listening skills, patience, and empathy
- Ability to manage time and organize workflow to ensure all call situations are handled efficiently and timely
- General knowledge of behavioral health overall and general needs of the public as it relates to mental health and substance use
- Ability to work autonomously and at times under high-stress situations related to psychiatric crisis calls
- 1+ Year Customer Service Experience Preferred
- 1+ Year Healthcare Related Work Experience Preferred
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- Option to travel to corporate facilities and offices
- Personal and professional growth opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EMR SystemsDocumentationCall SchedulingPrescreeningOutbound Calling
Soft Skills
Interpersonal SkillsListening SkillsPatienceEmpathyOrganizational Skills
Tools & Technologies
Marketing Applications
Certifications & Qualifications
High School Diploma
Industry Keywords
HealthcareMental HealthSubstance UsePatient SchedulingCrisis Management