Admissions Representative

• Serve as the first point of contact for prospective clients and their families throughout the admissions process
• Answer pre-admissions and general intake questions from potential clients, families, and referral sources via phone, email, and website
• Conduct over-the-phone screenings, initial pre-screenings, and assessments to determine program eligibility
• Provide information about treatment services, program options, insurance verification, and admission procedures
• Schedule intakes and coordinate transportation and admissions
• Collaborate with clinical and administrative teams to support a seamless intake process
• Maintain accurate records in CRM or EMR systems and follow up with potential clients
• Audit client accounts to ensure files are complete and compliance is maintained
• Assist supervisory staff with follow-up requirements associated with files in operations systems
• Ensure compliance with HIPAA, confidentiality guidelines, and protected health information requirements
• Attend company meetings and training
• Maintain professional standards and follow organizational policies and procedures
• Complete required documentation
• Use technology and equipment to improve performance and organizational processes
• Recognize and provide resources to callers as needed
• Perform other assigned responsibilities

Explore Admissions Representative at Zinnia Health. Review requirements and application details.