Advisor

• Guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador
• Convey and promote the Brand philosophy and Values to final Clients, guiding them into the world of Prada
• Achieve individual and team sales targets and exceed KPI goals
• Provide excellent customer service according to the client journey ceremony
• Demonstrate excellent knowledge of products, Prada history, culture, and DNA
• Capture customer data in the Company CRM to maintain and develop client relationships and future opportunities
• Embrace and promote the Omni Channel mindset
• Stay informed about luxury fashion trends and competitors to advise customers
• Resolve Client complaints, liaising with the line manager and Client Service team when necessary
• Operate with the highest level of care and respect for Products
• Use Company digital tools to provide an integrated luxury experience
• Host and conduct customer appointments in person or through virtual meetings
• Work with the Back of House in daily store operations and maintain an organized stock room
• Comply with operational, stock, security, cash, inventory, logistics, and reporting procedures
• Collaborate with colleagues to ensure a consistent exceptional experience and positive working environment

Explore Client Advisor at Prada. Review requirements and application details.