Advisor

• Provide member support through phone, chat, computer audio, and video
• Enhance new and existing members' virtual experience through timely communication and troubleshooting
• Respond to inquiries, manage complaints, troubleshoot service problems, and provide general information
• Comply with credit union policies, procedures, regulatory requirements, and security protocols
• Maintain departmental and organizational CSAT service standards
• Establish and maintain member relationships through virtual channels
• Research, identify, and resolve member complaints
• Support enrollments for Virtual Branch products and services
• Retain, import, scan, and quality-control Virtual Branch documents in core systems
• Respond to member and staff requests concerning virtual banking services and transaction problems
• Collaborate with departments and staff to strengthen member relationships
• Serve as a subject matter expert on Andrews Federal Credit Union products and services, especially live chat and outsourced call center partnerships
• Recognize, guide, and promote credit union products and services
• Perform other duties as assigned

Member Advisor I

• Provide technical leadership, advice, guidance, and support on child protection and care systems strengthening
• Support regional and Country Program teams in delivering high-quality programming for vulnerable children and families
• Serve as the project’s lead technical resource for child protection and care systems strengthening
• Develop and implement agency-wide strategies, standards, tools, and best practices
• Provide technical solutions remotely and on-site for strategic planning and program design and implementation
• Lead technical approaches, guidance, tools, and implementation frameworks for child protection systems strengthening, care reform, family care reform, deinstitutionalization, gatekeeping, case management, social service workforce strengthening, and safeguarding systems
• Strengthen the capacity of government institutions, faith actors and networks, civil society organizations, and social service workforces
• Contribute to growth opportunities and technical design of large or complex donor proposals
• Develop learning strategies, training curricula, technical guidance, workshops, mentoring, and coaching
• Promote cross-country learning, knowledge management, and exchange of best practices and innovations
• Collect and analyze program data, evaluate strategic projects, measure impact, document best practices, and produce technical reports and learning products
• Support milestone-based deliverables, technical verification, and adaptive management
• Establish and maintain relationships with donors, partners, peer organizations, research institutions, and other organizations
• Participate in relevant child protection, family care reform, safeguarding, and care system strengthening forums
• Coordinate technical support with the Family Strengthening Technical Advisor II

Technical Advisor II – Child Protection and Care System Strengthening

• Provide technical leadership, advice, guidance, and support on family strengthening and safe family-based alternative care programming
• Serve as the project's lead technical resource for strengthening child protection systems and promoting family-based care
• Develop and refine technical approaches, guidance, tools, and implementation frameworks
• Provide remote and on-site technical solutions to regional and Country Program teams
• Support government institutions, faith actors, civil society organizations, and social service workforces to strengthen child protection and family care services
• Contribute to technical design of large and complex proposals, monitoring systems, and indicators
• Advise project teams on integrating donor strategies, priorities, and technical requirements
• Develop learning strategies, training curricula, technical guidance, workshops, mentoring, and coaching
• Promote cross-country learning, knowledge management, and exchange of best practices
• Collect and analyze program data, evaluate strategic projects, measure impact, and produce technical reports and learning products
• Support milestone-based deliverables, technical verification, and adaptive management
• Establish and maintain relationships with donors, peer organizations, research institutions, and other stakeholders
• Participate in forums related to early childhood development, nurturing care, positive parenting, child health, nutrition, early learning, and household economic strengthening
• Coordinate technical support with the Child Protection and Care System Strengthening Technical Advisor II

Technical Advisor II – Family Strengthening

• Provide comprehensive administrative support to one or more Financial Advisors
• Review client account information and prepare reports
• Assist with account-related administrative activities
• Coordinate appointments and manage complex, multi-calendar scheduling
• Prepare, process, and track client documentation, forms, and correspondence
• Manage client communications
• Respond to high-volume inquiries and resolve issues professionally and timely
• Maintain accurate records and uphold strict confidentiality standards
• Call and answer telephone calls and assist customers
• Follow up on sales leads
• Perform data entry when orders are completed or changed
• Direct clients and sales leads to appropriate team members

Advisor jobs in Maryland

Member Advisor I

Technical Advisor II – Child Protection and Care System Strengthening

Technical Advisor II – Family Strengthening

Advisor Assistant