Advisor

• Provide excellent customer support via all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and ensure first-contact resolution
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services using appropriate procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category
• Support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Client Advisor

• Act as the conduit between Sales and Delivery to translate customers' business vision and strategy into solutions
• Guide the technology evaluation portion of the sales process
• Work with strategic clients and develop strong technical relationships with stakeholders
• Express the value of WalkMe products and solutions in relation to customer needs
• Drive technical relationships throughout evaluations and support sales opportunities
• Support Account Executives during customer evaluations by answering technical questions, troubleshooting development/configuration issues, and managing escalations
• Plan and execute discovery strategies to uncover business problems tied to revenue, cost, and risk
• Create and deliver solution demonstrations, including custom demos, both onsite and remotely
• Scope, install, configure, and troubleshoot solutions; define success criteria and manage technical POCs
• Whiteboard business concepts and technical architectures
• Deliver executive-level value pitches and lead technical discussions with IT and development teams
• Provide technical specifications, requirements, and solution documentation
• Collaborate with customers and internal teams to architect solutions
• Relay customer feedback to Product Management and Engineering to influence roadmap enhancements
• Speak at field events and contribute blogs and demo-inspired webinars
• Share knowledge and best practices, work in a team, and operate independently when required
• Travel may be required
• Report to the Director of Solution Advisory

Advisor jobs in Singapore

Client Advisor

Senior Solution Advisor