Advisor

• Assist customers with creating and/or correcting their desktop publishing (PAO) files
• Analyze customer projects and recommend technical guidance or solutions
• Explain the reasons for file rejection and help customers bring files into compliance for production
• Handle incoming calls and make outgoing calls as part of PAO support
• Ensure service quality using Amazon Connect and Zendesk
• Manage and process Zendesk tickets related to PAO support
• Access the review app and verify that orders match the files provided
• Review comments and flag inconsistencies at an early stage
• Technically check files according to applicable procedures and criteria
• Approve compliant files and produce standardized files for production
• Bring files into compliance where possible and document the changes made
• Reject non-compliant orders via DocReview, including an explanatory email
• Use the review app, website, Adobe Acrobat Pro, and PitStop
• Report recurring issues and recommend improvements to methods, procedures, and tools
• Share knowledge with the team to standardize practices

Explore PAO Technical Advisor at Upload. Review requirements and application details.