Advocate

• Manage incoming calls from customers and clients
• Listen to callers’ needs and provide information and solutions
• Receive and manage high volumes of calls
• Address questions and concerns about request status, invoice/fee issues, and request remediation
• Answer calls promptly and courteously within prescribed standards and metrics
• Maintain positive relationships with hospital clients and ROI requestors
• Use communication guides for specific topics
• Understand and communicate MRO Clinics workflows, processes, and policies
• Log call actions and details accurately in the MRO Clinics CarePortal
• Maintain a positive and professional relationship between MRO Clinics and customers/clients
• Work across departments to resolve difficult and complex caller issues; transfer or escalate as needed
• Provide backup support to Account Services groups and perform general administrative duties
• Meet qualitative and quantitative departmental targets
• Report directly to the Director of Operations

Explore Patient Advocate at MRO. Review requirements and application details.