Advocate

• Oversee and manage assigned claims
• Facilitate communication, documentation, and understanding between insureds, adjusters, and other involved parties
• Manage a diary of assigned claims
• Use Applied EPIC to review claim status
• Build relationships with clients to facilitate claims management
• Assist with disputed claim resolutions when applicable
• Ensure timely follow-up on requests
• Communicate with assigned adjusters to progress claims toward resolution
• Educate insureds on state-specific regulations and mitigation programs
• Prepare and provide claim-tracking information
• Identify coverage trends or gaps and relay them to the Account Management team
• Participate in claims reviews with producers, clients, and service department personnel
• Provide claims-process education to agency and client personnel
• Identify process improvements and workflow enhancements and recommend changes
• Review insurance-company documents for accuracy
• Maintain familiarity with state-specific workers’ compensation regulations
• Research and support mitigation programs for workers’ compensation claims when applicable
• Mentor less experienced Advocates by providing guidance, training, and technical support

Explore Senior Captive Claims Advocate at Higginbotham. Review requirements and application details.