Advocate

• Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities
• Respond to inquiries and complaints regarding billing, claims, claim denials, payments, and collection activities
• Record customer contacts, resolutions, and forwarding actions
• Resolve questions directly whenever possible
• Respond to written inquiries and notify patients of resolution delays
• Explain account situations accurately in simple language
• Complete assigned tasks in a timely manner
• Attend in-service training and stay current on contract and procedure changes
• Identify and communicate complaint patterns to management
• Maintain strict confidentiality
• Document all actions in system notes
• Provide courteous, professional personal service
• Meet customer satisfaction and productivity/performance standards
• Adhere to company policies and procedures
• Perform other duties as assigned

Patient Advocate I

• Answer incoming calls from patients, insurance companies, physician offices, and facilities
• Respond to inquiries and complaints regarding billing, claims, claim denials, payments, and collections
• Record all customer contacts, resolutions, and referrals
• Resolve questions directly whenever possible
• Respond to written inquiries and notify patients of delays
• Explain account situations accurately in simple language
• Complete assigned tasks in a timely manner
• Attend in-service training
• Identify and communicate complaint patterns to management
• Maintain strict confidentiality
• Document all actions in system notes
• Provide courteous, personal service
• Meet customer satisfaction and productivity/performance standards
• Follow company policies and procedures
• Perform other assigned duties