Affiliate Manager

• Maintain the partner project tracker as the single source of truth for stage, health, ARR, milestone dates, and project age across active partner-led implementations
• Build and refresh recurring partner performance reporting
• Prepare materials for partner QBRs and internal pipeline and delivery reviews
• Flag data gaps and obtain accurate, timely updates
• Run regular project health checks and surface at-risk implementations
• Coordinate escalation responses, track mitigation actions to closure, and close the loop with stakeholders
• Track root causes and recurring failure patterns and feed them into enablement content and partner coaching
• Monitor adherence to Planful's implementation methodology and deliverable standards
• Collaborate on new partner onboarding and certification tracking
• Coordinate partner training sessions and office hours
• Serve as the day-to-day operational contact for partner delivery leads and project managers
• Coordinate with Professional Services, Sales, and Customer Success on methodology, resourcing, handoffs, scoping, partner assignment, and post-go-live transitions
• Translate between partner-side and Planful-side processes
• Contribute to process improvements in the partner delivery model

Affiliate Manager jobs in North America

Senior Partner Delivery Coordinator