Affiliate Manager

• Serve as the main liaison between patients, families, and clinical teams across the continuum of care
• Coordinate, navigate, and schedule outpatient care, procedures, community services, and transitions of care
• Participate in pre-visit planning to support smooth operation and patient flow
• Manage referrals and intake, scheduling, pre-certification, follow-up calls, and record retrieval
• Coordinate complex appointments including procedures, surgery, radiology, diagnostic imaging, labs, office visits, and therapeutic care plans
• Conduct patient outreach regarding care and appointment needs through telephone, patient portal, and virtual platforms
• Facilitate communication among providers, clinical teams, financial services, outpatient, ancillary, and supportive services
• Explain preparation instructions and expectations for tests and procedures
• Provide patients with care continuum plans and explanations of required care elements
• Connect patients and families with organizational and community resources, including financial counseling, transportation, social work, counseling, nurse navigation, nutrition services, and support groups
• Create and maintain patient records and manage prior authorization and referral requirements
• Serve as an expert liaison for patient portal and medical record technology
• Provide virtual care concierge assistance and guidance

Explore Care Continuum Partner at Lehigh Valley Health Network. Review requirements and application details.