Affiliate Manager

• Investigate and manage patient complaints and grievances related to quality of care, harm, potential harm, or poor patient experience
• Use the patient voice to partner with Clinical Relations Managers to identify quality improvement opportunities
• Coach and provide resources to frontline caregivers in service recovery
• Maintain clinical relationships between patients, families, and care teams
• Comply with policy and regulatory requirements for event management
• Provide on-site support for surveys related to complaints and grievances
• Participate in Early Communication and Resolution Process for High Harm “no Gap” events
• Detect and manage risk exposure with enterprise legal partners and proactively mitigate claim potential
• Participate in conflict resolution and liaise between multiple stakeholders
• Identify potential risks to outcomes
• Collaborate with General Liability on patient property loss or theft
• Partner with Compliance to investigate and resolve Patient Privacy and Discrimination Concerns
• Coach and shadow caregivers and leaders within hospitals and clinics
• Lead through influence and coach/round for improvement

Affiliate Manager jobs in Utah

Clinical Relations Partner