Agent

• Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders
• Coordinate with delivery drivers and third-party delivery partners using company portals and internal dashboards
• Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues
• Identify systemic delivery-operation issues and escalate them to appropriate teams
• Maintain detailed records of dispatch activities, evidence collection, and issue resolution
• Share insights and action items with team members and departments to improve delivery processes
• Cover later shifts during lunch and dinner to support dispatch operations during high-demand periods

Explore Dispatch Agent at Sauce. Review requirements and application details.