Agent

• Provide first-line technical support for Robot.com autonomous fleet operations
• Receive and track issues, incidents, and accidents during robot operations
• Diagnose and solve Level-1 technical problems
• Provide remote support to field operations personnel
• Use internal technical tools to troubleshoot autonomy, video, and connectivity issues
• Escalate unresolved or complex incidents to Service Desk Engineers or specialized teams through predefined communication channels
• Monitor the ticket queue for timely responses and appropriate categorization
• Execute the robot software update process
• Maintain clear communication with Operative and Technical Teams
• Learn and apply company procedures, technical guides, and best practices in real time
• Execute documented procedures and support flows to help keep the robot fleet stable
• Act as primary support for Service Desk Engineer Robotics and Service Desk Engineer Platforms functions

Service Desk Agent

• Process and obtain customs clearance approval for import/export and transshipments of documents, packages, and merchandise
• Prepare customs forms, master airway bills, cargo manifests, general declarations, invoices, and related paperwork
• Prepare forms detailing customs duties, tariffs, taxes, and V.A.T. fees
• Prepare international manifests for customs clearance
• Ensure compliance with country customs and tax laws and FedEx policies and procedures
• Interface with customs officials and coordinate customs activities with internal operations employees
• Contact customers for additional information and inform them of duties and taxes
• Maintain organized customs documentation and filing
• Perform sorting and baggage support at the airport and station
• Retrieve air freight from carriers as required

Agent jobs in Colombia

Service Desk Agent

Customs Agent