Agent

• Provide strategic direction and people-focused guidance to Agent Welfare Associates, ensuring activities align with HR and overall company priorities.
• Foster a team-based and enabling environment that encourages professional development and continuous improvement.
• Oversee the collection and thorough review of agent and field data to identify root causes of issues and recurring areas of concern.
• Develop and apply insight-led approaches to address identified issues, strengthening continuous improvement in agent welfare.
• Prepare clear monthly and quarterly dashboards for HR, sales, and business stakeholder teams.
• Highlight key metrics, incident prevalence, risks, and trends to provide practical insights and guide informed actions.
• Work closely with cross-functional teams, including HR, sales, operations, and other relevant functions, to ensure strong alignment on agent welfare initiatives.
• Facilitate the development and implementation of corrective action plans that enhance agent welfare across departments.
• Monitor and report on incident prevalence and potential risks related to agent welfare, ensuring timely identification and follow-up.
• Put in place proactive measures to reduce risk and strengthen the overall welfare and satisfaction of agents.
• Contribute to the development and ongoing improvement of policies and procedures related to agent welfare, ensuring they are clear, current, and well communicated.
• Ensure alignment with company policies, industry standards, and legal requirements across all agent welfare activities.

Explore Welfare Lead – East Africa at Greenlight Planet. Review requirements and application details.