Agent

• Interview applicants to determine initial and ongoing eligibility for program benefits
• Evaluate information and apply standards and criteria to establish eligibility and determine benefits accurately
• Explain program eligibility requirements, rules, regulations, and individual rights and responsibilities
• Detect and resolve discrepancies to ensure information accuracy and completeness
• Refer clients to programs and services that increase claimant marketability and address needs
• Develop reports, testify, and represent the Department at hearings
• Research and identify possible benefit overpayments
• Assess overpayment causes and determine potential misrepresentation
• Make referrals and identify the scope of non-fraudulent overpayments
• Examine and evaluate primary and collateral information in case records
• Determine ongoing accuracy and address deficiencies
• Work with claimants, employers, and other partners to obtain and verify information
• Review monetary determinations for accuracy

Explore Eligibility Agent at State of Iowa - Executive Branch. Review requirements and application details.