Agent

• Advise and offer products and services to customers to achieve sales objectives and develop frequent customers and credit
• Perform over-the-counter customer service, administrative, and clerical duties involving direct and indirect customer interface
• Trace packages, answer questions about FedEx products and services, and provide over-the-counter and telephone service
• Check packages for labeling, legality of contents, weight and size, wrapping, insurance values, hazardous-material requirements, and customs documentation compliance
• Support branch budgets, income and expenses, profitability, and resource optimization
• Open and close the branch, keep the work area clean, check furniture and supplies, and respect customer-service times
• Identify new customers and business opportunities, recommend suitable services, open new accounts, obtain additional shipments, and submit sales leads
• Develop and provide solutions to customer problems to ensure an excellent customer experience
• Follow commercial and administrative processes and communicate with involved departments
• Safeguard company values and prevent deviations, shortages, and mishandling in the WSC
• Request supplies needed for daily shipment documentation and packaging
• Complete administrative tasks and coordinate front-line operations, potentially including data entry, ramp, sort, trace, dispatch, and local customer-service activities

Agent jobs in Mexico

Retail Service Agent