Agent

• Provide Level 1 IT service desk support for the organization
• Support KMD hardware
• Handle password and access requests
• Provide KMD application support
• Manage tickets via Halo ITSM
• Perform incident and request management
• Perform escalation management
• Communicate with teams via Microsoft Teams and email
• Resolve technical problems and answer internal customer queries
• Diagnose, identify, isolate, and analyse problems
• Route issues to Level Two support and specialist teams when needed
• Report major incidents
• Liaise with KMD Brands employees and operations departments
• Follow communication plans to report issues and resolutions
• Maintain the knowledge base and create or update at least one article monthly

Agent jobs in Philippines

Service Desk Agent