Agent

• Load and unload baggage and cargo from aircraft safely and efficiently
• Marshal aircraft to and from gates using hand signals and communication equipment
• Operate ground support equipment, including tugs, belt loaders, and forklifts
• Conduct pre- and post-flight safety inspections of equipment and ramp areas
• Coordinate with flight crews, ground control, and team members
• Fill aircraft water tanks and maintain proper servicing levels
• Handle baggage claims and transfers
• Maintain ramp cleanliness and organization
• Complete flight paperwork, including weight and balance reports
• Assist with emergencies such as equipment failures or medical incidents
• Make reservations, issue tickets and itineraries, and compute fares
• Handle baggage check-in, collect excess baggage charges, and provide travel information
• Assist passengers at boarding gates and process boarding procedures
• Manage reservations, standby travelers, and luggage arrangements
• Determine flight close-out times and complete flight documentation
• Complete post-departure procedures and finalize reports
• Conduct lost-and-found activities and return found items
• Process lost or damaged baggage claims, including minor on-the-spot settlements
• Follow airport safety and security regulations and report hazards
• Work in varied weather conditions and airport environments

Explore Ramp/Passenger Service Agent at Worldwide Flight Services (WFS). Review requirements and application details.