Agent

• Handle Taiwan, Hong Kong and Macau support in Traditional Chinese across in-app chat, email, calls and in-app reports
• Resolve subscription, billing, refund, account and app issues across App Store, Google Play and web payments
• Investigate recurring issues to their root cause and escalate bugs to engineering with clear reproduction steps
• Review the AI agent's Taiwan conversations, identify knowledge gaps, and close them with articles, rules and small code changes
• Work closely with the Taiwan team on campaigns, promotions and user feedback
• Share Taiwan user insights through VoC reports and help run user interviews

Explore CX Agent at Speak. Review requirements and application details.