Analyst

• Own assigned customer issues from intake through resolution, including investigation, communication, escalation, testing, documentation, and follow-up
• Conduct structured customer discovery to clarify requests, understand workflows, define technical problems, and agree on successful outcomes
• Triage software and data issues by reproducing behavior, reviewing settings, examining records, reading logs and code, and identifying root causes
• Resolve data discrepancies and determine whether broader corrections or preventive changes are needed
• Learn to read and write code, queries, dictionaries, and support utilities in Keystone's Rocket UniVerse and MultiValue environment
• Translate customer business needs into requirements, examples, acceptance criteria, and technical work for developers
• Coordinate delivery across customers, product specialists, developers, and technical resources
• Support implementations, conversions, upgrades, annual processing, testing, and customer projects
• Test software changes and integrations using realistic business scenarios
• Help customers connect Keystone applications with other systems through file exchanges, APIs, imports, exports, and related integrations
• Support solution rollout and adoption in customer environments
• Use AI-assisted tools responsibly for application learning, technical summaries, test cases, documentation, and routine technical work
• Create and maintain internal documentation, troubleshooting guides, known-issue notes, and customer-facing instructions
• Identify recurring issues and recommend software, process, training, or documentation improvements
• Turn effective solutions into repeatable support procedures, implementation checklists, test cases, utilities, or product recommendations

Analyst jobs in Lebanon

Technical Product Support and Implementation Analyst – KIS