Analyst

• Act as the first point of contact for IT incidents and service requests
• Manage and resolve support tickets through the Halo ITSM platform
• Troubleshoot hardware, software, account access and connectivity issues
• Deliver customer service and maintain clear communication throughout the support process
• Escalate issues when additional support is required
• Support employee onboarding and offboarding
• Provision laptops, hardware, software and user accounts
• Manage Microsoft 365 user administration and access permissions
• Reset passwords and maintain user accounts
• Maintain IT asset records and inventory
• Build, configure and deploy laptops and equipment
• Manage the lifecycle of IT hardware, including warranties, repairs, replacements and retirement
• Monitor equipment stock levels and support procurement activities
• Support Windows 11 devices and Microsoft 365 applications
• Assist with Intune/Microsoft Endpoint Management administration
• Troubleshoot networking and connectivity issues
• Perform software updates, security patching and system maintenance
• Support meeting room technology and audiovisual equipment
• Create and maintain documentation and knowledge articles
• Contribute ideas to improve processes and user experience
• Participate in technology projects with Infrastructure and Cyber Security teams
• Develop understanding of AI-assisted support tools and automation opportunities

Service Desk Analyst

• Lead credit risk analysis and decision-making on clients’ financial standing
• Structure complex transactions with Industry & Corporate Analysis Unit experts
• Prepare credit origination, pricing, and non-credit product and service documentation
• Interact with management of largest corporate clients to understand business needs and collect analytical information
• Collaborate with product, risk assessment, and support stakeholders, including international cooperation with other SEB sites
• Maintain department KPIs, KRIs, trainings, and ad hoc processes
• Participate in projects and initiatives affecting corporate customer service

Analyst jobs in Lithuania

Service Desk Analyst

Client Analyst – Corporate Banking