Analyst

• Monitor threat intelligence sources, open-source intelligence, dark web sources, social media, data leak sites, threat feeds, and external attack surface indicators
• Conduct VIP intelligence monitoring for senior executives and designated high-risk individuals
• Identify impersonation, credential exposure, doxing, reputational threats, targeted phishing, and physical-digital risk indicators
• Collect, validate, and enrich indicators of compromise, threat actor activity, vulnerabilities, campaigns, and emerging tactics, techniques, and procedures
• Prepare intelligence reports, alerts, watchlists, and situational updates
• Escalate credible threats, exposed credentials, impersonation attempts, brand abuse, and VIP-related findings according to playbooks and severity criteria
• Support cyber threat investigations by correlating external intelligence with internal security telemetry, cases, alerts, and incident response activities
• Maintain accurate records of intelligence collection, validation, analysis outcomes, escalations, and stakeholder communications
• Maintain awareness of cyber threats affecting Malaysia, Southeast Asia, multinational organizations, senior executives, and relevant business sectors
• Coordinate with global security operations, incident response, executive protection, and business stakeholders

Threat Intel Analyst, L1

• Act as the first point of contact for external B2B customers
• Manage, triage, and resolve incidents and service requests logged via Jira Service Management
• Ensure tickets meet defined SLAs and manage escalations according to contractual commitments
• Provide first-line technical support for software, hardware, network, and access-management issues
• Troubleshoot password resets, installations, login problems, and general system errors
• Monitor and manage tickets across Jira platforms and third-party vendor ticketing systems
• Escalate unresolved, critical, P1/P2, or business-critical incidents with detailed documentation
• Process requests such as software access, hardware provisioning, and account creation
• Collaborate with internal teams and third-party vendors
• Monitor business systems and services for disruptions or degradations
• Support incident communication using WhatsApp, Slack, Microsoft Teams, and email
• Track Root Cause Analysis tickets and follow up with responsible teams
• Maintain timely communication with users about ticket updates, timelines, and resolutions
• Provide guidance on tools, SOPs, and IT best practices
• Maintain documentation on recurring issues and resolution steps
• Contribute to ticket, performance, and periodic operational reporting
• Create knowledge base articles and FAQs
• Identify service desk trends and recommend process improvements
• Partner with ITOps, Development, and Product teams on complex issues
• Stay informed about technologies, system updates, and industry best practices
• Help implement enhancements to improve service desk efficiency and user satisfaction

Service Desk Analyst – Level 1, Level 2

• Manage license-related activities, including Value-Added approvals for finished-goods return products
• Maintain machinery inventory reports supporting LMW and audit requirements
• Oversee LMW exemption processes for machinery and equipment, raw materials, and finished goods
• Coordinate annual LMW license renewals, documentation, submissions, clarifications, and Customs audits
• Prepare and submit MITI and SIRIM permits for regulated inbound imports
• Apply for ad hoc inbound licenses for materials outside existing exemptions
• Provide Customs “greenlight” shipment approvals after authorization
• Manage end-to-end inbound shipment coordination, documentation review, Customs clearance, and exceptions
• Support appointed couriers with ad hoc exemptions
• Coordinate with freight forwarders, customs brokers, and logistics service providers
• Serve as primary contact for internal shipment requestors and coordinate with buyers, planners, and operations teams
• Communicate shipment status, issues, and resolution plans
• Serve as Logistics Department ISO Coordinator
• Support internal and external audits and track corrective actions
• Identify automation and digitization opportunities and contribute to continuous improvement
• Ensure shipments comply with approved licenses, exemptions, and regulatory conditions
• Prepare trade analytics and operational metrics reports and presentations
• Maintain trade-related databases and documentation
• Support development and implementation of trade operational strategies

Analyst jobs in Malaysia

Threat Intel Analyst, L1

Service Desk Analyst – Level 1, Level 2

Import/Export Analyst