Application Engineer

• Support Customer Support, Operations and Growth teams to ensure critical tasks are completed within SLAs
• Review and improve the production support process
• Identify and automate Business-As-Usual tasks
• Use monitoring tools to identify performance issues and work with the Platform Engineer to resolve them
• Collaborate with the product team to provide user-experience feedback and identify improvement areas
• Provide technical training and support to the wider team
• Create technical documentation for the internal knowledge base
• Work approximately 50% first-line support and 50% build work
• Progress toward a Product Engineer role or increased product-focused work after approximately one year

Explore Application Support Engineer, Graduate-level at Penfold. Review requirements and application details.