Application Engineer

• Support the VS Application for the client as an L2 Application Support Engineer
• Handle incident and issue tickets requiring deeper technical analysis
• Investigate application errors, system failures, and performance issues
• Perform root cause analysis for recurring incidents
• Provide fixes or workarounds to restore service
• Analyze logs and database queries
• Reproduce issues in test or staging environments
• Use SQL, scripts, and monitoring tools
• Support deployment activities including patches, hotfixes, and minor releases
• Validate application functionality after releases
• Coordinate with DevOps during rollouts
• Identify performance bottlenecks and recommend improvements
• Ensure SLAs are met
• Bridge L1 client support and L3 teams
• Escalate complex bugs with detailed analysis and logs
• Communicate issue status and resolution timelines to stakeholders
• Maintain runbooks, SOPs, and troubleshooting guides
• Document known issues and solutions

Application Engineer jobs in Philippines

Application Support Engineer, L2 – POS Retail