Application Support

• Assist the Section Head in developing tactical and strategic applications, services, and programs supporting business-unit goals
• Work with business partners to identify opportunities to use information and technology to improve business processes
• Consult with departments and offshore teams to determine business, functional, and technical application requirements
• Review, analyze, and document business systems and user needs, including workflows, program functions, and development or modification steps
• Coordinate development of approved business and functional specifications
• Review use cases and technical documents with IT project staff
• Collaborate with users to ensure test scripts are built and assist with user acceptance testing (UAT)
• Analyze business activities and trends against service standards and best practices
• Present findings and work with the Section Head and other personnel to implement strategic and tactical improvements
• Develop reporting tools and prepare project status and routine operational reports
• Assess and address operational impacts, workflow, training, and related project issues

Explore AVP, Payment Application Support at Sumitomo Mitsui Banking…. Review requirements and application details.