Application Support

• Provide L2/L3 support for supported applications
• Monitor and support production streams
• Troubleshoot, review, analyze, and resolve production issues, including job failures
• Apply code fixes and patches as needed
• Onboard new software versions for NT certification, packaging, and deployment
• Work directly with business partners to analyze and resolve queries
• Ensure compliance with controlled processes according to business and IT requirements
• Develop and maintain professional relationships with IT and business stakeholders
• Monitor and respond to alerts
• Escalate production issues to relevant teams and management

• Provide L2/L3 support
• Monitor production streams and ensure maximum system availability
• Maintain expert knowledge of workflow designs for supported enterprise applications
• Troubleshoot, review, analyze, and resolve production issues, including job failures
• Apply code fixes and software patches to resolve escalated incidents
• Onboard new software versions and upgrades for NT Certification, packaging, and deployment
• Work directly with business partners to analyze and resolve queries
• Ensure compliance with controlled business and IT processes
• Monitor and address system alerts
• Escalate critical production issues to relevant teams and management