Application Support

• Manage the EPN/SVPCO Application Support Team
• Provide application support and daily technical support
• Perform tasks and changes related to TCH projects and operational improvement initiatives
• Monitor TCH platform and payment systems to ensure reliable service delivery
• Identify, triage, log, analyze, and resolve system issues
• Handle payment support activities and escalate issues to third-level support groups
• Support system alerts, critical/major escalations, and triage/troubleshoot with cross-functional teams in a 24x7x365 environment
• Train co-workers and technical support teams for daily operational and application support activities
• Identify opportunities for automation, optimization, and process enhancement
• Oversee issue triage and ensure timely escalation and resolution of incidents affecting business applications and payment systems
• Support payment-processing projects and collaborate with internal teams on technical support matters
• Manage and implement changes and releases, including weekend maintenance activities
• Coordinate and participate in Disaster Recovery exercises
• Contribute to and eventually assume the Problem Manager role
• Ensure incident tickets with open escalation assignments are addressed promptly and effectively
• Ensure technology transitions into and out of the data center according to Asset Management processes
• Assist with TCH and Operations projects
• Lead the team in the Manager’s absence

Explore Senior Application Support – EPN/SVPCO at The Clearing House. Review requirements and application details.