Senior Application Support – EPN/SVPCO
The Clearing House
Posted: 10/20/2026Linux
System Reliability & Support Lead – Application Support
PNC
Posted: 10/2/2026ITSM
Application Support Scientist
Danaher Corporation
Posted: 9/29/2026
Lead, Enterprise Application Support
ExactCare
Posted: 9/19/2026Swift
Application Support Liaison (PACE, Rx Kiosks)
ExactCare
Posted: 9/19/2026
Application Support
EPIC iO Technologies
Posted: 9/17/2026Senior Application Support – EPN/SVPCO
The Clearing HouseCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application support, issue triage, and payment systems management, with a strong focus on operational improvement and team leadership in a 24x7x365 environment.
Highest-signal resume keywords
Application SupportIssue TriagePayment Systems KnowledgeWintel/Linux Technical SkillsAnalytical Problem-Solving
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage the EPN/SVPCO Application Support Team
- Provide application support and daily technical support
- Perform tasks and changes related to TCH projects and operational improvement initiatives
- Monitor TCH platform and payment systems to ensure reliable service delivery
- Identify, triage, log, analyze, and resolve system issues
- Handle payment support activities and escalate issues to third-level support groups
- Support system alerts, critical/major escalations, and triage/troubleshoot with cross-functional teams in a 24x7x365 environment
- Train co-workers and technical support teams for daily operational and application support activities
- Identify opportunities for automation, optimization, and process enhancement
- Oversee issue triage and ensure timely escalation and resolution of incidents affecting business applications and payment systems
- Support payment-processing projects and collaborate with internal teams on technical support matters
- Manage and implement changes and releases, including weekend maintenance activities
- Coordinate and participate in Disaster Recovery exercises
- Contribute to and eventually assume the Problem Manager role
- Ensure incident tickets with open escalation assignments are addressed promptly and effectively
- Ensure technology transitions into and out of the data center according to Asset Management processes
- Assist with TCH and Operations projects
- Lead the team in the Manager’s absence
Requirements
What you’ll need- Ability to take initiative, prioritize with minimal supervision, and work independently and as part of a team
- Detail-oriented and organized
- Excellent verbal and written communication skills
- Strong analytical, troubleshooting, and problem-solving skills
- Experience with application support and issue triage in a fast-paced environment
- Knowledge of payment systems, transaction processing, payment processing, and operational workflows
- Experience supporting system issues, payment-related investigations, and escalated technical issues
- Professional demeanor and ability to work effectively with external customers, vendors, and staff
- Ability to work under pressure and handle conflicting priorities
- Technical skills in Wintel/Linux, networking, and enterprise integration software solutions such as MQ, Connect Direct, and SFTP
- Availability to support a 24x7x365 environment
- Ability to work onsite Monday–Friday, 9AM–5PM EST
- Some travel may be required
Benefits
Comp & perks- Full-time employment
- Some travel may be required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportIssue TriagePayment ProcessingOperational WorkflowsTroubleshootingAutomationProcess EnhancementDisaster RecoveryChange ManagementIncident Management
Soft Skills
Detail-OrientedOrganizedExcellent CommunicationAbility to Work Under PressureTeam Collaboration
Tools & Technologies
MQConnect DirectSFTPNetworking SolutionsEnterprise Integration Software
Industry Keywords
Payment SystemsTransaction ProcessingTechnical SupportOperational ImprovementCross-Functional Collaboration