Application Support

• Monitor and maintain production applications, ensuring high availability and optimal performance
• Participate in incident management activities, including Situation Rooms, RCA analysis and problem resolution initiatives
• Ensure implementation and compliance with ITIL governance standards and SLA commitments
• Execute deployments, releases and change requests following established ITIL and DevOps processes
• Proactively identify, analyze and resolve technical issues impacting business operations
• Participate in on-call rotations and support critical applications in 24/7 production environments
• Serve as a point of contact for Development teams, troubleshooting issues and coordinating corrective actions
• Collaborate with Scrum teams to design, deploy and improve application platforms
• Implement upgrades, patches and new functionalities while minimizing user impact
• Maintain technical documentation, operational procedures and troubleshooting guides
• Promote knowledge sharing and best practices across global support teams
• Implement and optimize monitoring and observability solutions within production platforms
• Promote observability practices to enable early detection and resolution of application issues

Explore Application Support at Caixa Mágica Software. Review requirements and application details.